Return Policy
Your satisfaction and your dog’s happiness matter to us.
Returns Eligibility
Returns are accepted within 14 days of delivery
Items must be unused, unwashed, and in original packaging
Proof of purchase is required
Non-Returnable Items
Used or damaged items
Items purchased on clearance or promotional sale
Products damaged due to misuse or improper handling
Return Process
Contact our support team with your order number and reason for return
Once approved, return instructions will be provided
Customers are responsible for return shipping costs unless the item is defective or incorrect
Refunds
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Shipping fees (if applicable) are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with clear photos for a prompt resolution.